How many emails are included?
10,000 emails a month, to your members and contacts. That includes your newsletters, welcome emails and automated emails. Need more? It’s £10 a month for every extra 10,000: just email us and we’ll add it.
What are the limits on videos?
Videos you add from YouTube, Vimeo or Loom don’t count towards anything, so add as many as you like. For videos you upload or record in your dashboard, your plan includes 10 hours of video and 200 hours a month of your members watching. Each recording can be up to 20 minutes, and each upload up to 2 GB. Need more? 100 more hours of watching is £5 a month, and 10 more hours of video is £5 a month. Going over never stops a video: we email you first.
Is it right for my kind of membership?
Almost certainly. Membership Unlimited works for any membership where you teach, support or share something every month, for example: coaching and mentoring, business and marketing, wellbeing, yoga and fitness, therapists and counsellors, ADHD and neurodiversity support, parenting, crochet, knitting, sewing and quilting, art and crafts, photography, writing, music lessons, cooking and baking, gardening, dog training, beauty, VAs and freelancers, book clubs, snail mail and printed packs, and podcasts and paid newsletters. Have a look at the ready-made demos above: you can start yours from any of them.
Do I need to be techy?
No. You answer a few simple questions and your website, members’ area, join page and welcome emails are built for you. Everything has plain steps, a help bot, and a real person if you get stuck.
Can I get my money back if I don’t like it?
Yes. Your first 7 days are free: cancel in that week and you aren’t charged at all. After that, our 14-day money-back promise means that if you cancel within 14 days of your first payment, you get every penny back.
How do I skip the free trial?
Sign up as normal, then press Skip the trial and pay now on the bar at the top of your dashboard. Your plan starts straight away, and you unlock all 12 ready-made promotional packs, worth £108.
Are there any extra costs?
Your plan is £25 a month or £250 a year, and we don’t take a share of your sales. The only extras are things you choose: ready-made promotional packs are £9 each if you didn’t skip the trial, and there are small monthly top-ups if you ever need more emails or video (see above). When your members pay you by card, the payment company takes its usual card fee, the same as for any business taking card payments online.
How do my members pay me?
Straight into your own account, by card. We never hold your money. You set your own price, monthly or yearly, with a free trial for members if you want one.
How safe is it?
Very. It’s our own software, built for memberships, running on the same trusted cloud services big companies use, hosted in Europe, backed up every hour with a second copy kept elsewhere, and watched around the clock. See Is my membership safe? above.
Can I use my own web address?
Yes. Your membership gets its own address straight away, and you can connect your own domain whenever you like.
Do I own my members and my content?
Yes. They’re yours. You can download your members as a spreadsheet at any time.
Can I cancel any time?
Yes. There’s no contract: cancel from your dashboard whenever you like.